Question 1

What does one audit include?

Accepted Answer

One $699 payment covers one community and up to 10 PDFs (up to 25 MB each). Upload your Declaration or CC&Rs, Bylaws, Amendments, and Rules & Regulations. You receive page-marked PDFs, an Executive Cover Sheet, cross-document conflict findings, starter redline wording for counsel, an itemized Audit Proof Receipt, and built-in Document Q&A to ask your PDFs anything.

Question 2

What happens after payment?

Accepted Answer

You receive instant access to your private audit workspace and an email sign-in link so you can upload your PDFs immediately or at your own pace. Select your community name, association type, county, and city, then upload your PDFs and click Run Audit. Complete marked-up PDFs and your Executive Cover Sheet are delivered within the hour (typically 30 to 60 minutes).

Question 3

Do you replace our attorney?

Accepted Answer

No. Crystal AI saves $4,500–$10,000 in manual cold-read legal billables by preparing page-anchored statutory callouts, cross-document conflict maps, and sample redline wording first. Your HOA attorney then focuses strictly on high-value legal judgment, applicability, and final amendment drafting.

Question 4

How do I verify a flagged clause or statute?

Accepted Answer

Every callout box is drawn directly on the exact PDF page next to the original clause, showing the statute citation, plain-English risk explanation, and sample discussion wording for counsel. Every rule evaluated—flagged or passed—is also itemized in your Audit Proof Receipt.

Question 5

What does Crystal AI check against?

Accepted Answer

Crystal checks your documents against each other and against 3,752 statutory and ordinance rules across Federal preemption laws, all 50 states + DC, 3,144 counties, and 5,239 municipalities—synced weekly against newly enacted legislation. Counsel should review local applicability; an unflagged clause is not a legal clearance.

Question 6

What if our PDFs are old scans—or what is the refund policy?

Accepted Answer

Crystal AI includes built-in OCR for older scanned, typewritten, or county-recorded PDFs and checks for official recording stamps and signatures. Every audit is backed by our 100% Risk-Free Guarantee: if unreadable files stop the audit or you are not satisfied with your report, we refund your full payment.

Question 7

Who can access my documents?

Accepted Answer

Uploads are stored in encrypted private storage and are never shared publicly or used to train public AI models. Access to your workspace requires your authenticated email sign-in link, and document download links expire automatically.

Question 8

What if we need a homeowner vote to amend?

Accepted Answer

Once your attorney drafts an amendment or restatement based on your Crystal AI findings, you can run the homeowner approval vote directly on TrueHOA using Verified Governance®. Homeowners vote in one click by email with no login required, and the outcome is sealed into an independent, dispute-proof verification record.

Are your community documents still valid?

What TrueHOA Crystal AI gives you

Explore the Example HOA sample audit.

Give your community and counsel a head start on every page.

Start with marked-up documents across every association you represent.

Catch inherited document traps the week you onboard a community.

Common questions

Find document problems before they become a dispute.